Item Eligibility for Return, Refund or Exchange
IN-STORE Purchases
Full-price Items purchased in-store: Customers may request an exchange or store credit within 7 days; refunds for change of mind are not offered.
Sale Items purchased in-store are considered final and cannot be returned, refunded or exchanged.
Earrings are not eligible for return or exchange due to Health Regulations.
ONLINE Purchases
Full-price Items purchased online: Items can be returned within 7 days of delivery, for a store credit or a refund, less *P&H.
Sale items purchased online: Sale items up to 49% off can be returned for store credit, minus *P&H. Sale items 50% off or more are final sale—no returns, exchanges, or credits. Sale items purchased at a promoted sale event - (Discount Code, Flash Sale or Studio Sale) are final sale—no returns, exchanges, or credits.
Exchange a size, please contact us with your request. If the exchange size is available please return the item. Customers must cover the *P&H costs for sending the replacement size.
* P&H (Postage and Handling)– our postage and handling cost of $18 for Australia, $35 for NZ and $50 Internationally.
You must contact us within 7 days of receiving your order to start the returns process; refunds or exchanges are unavailable after this period.
You can request a refund, exchange, or credit if items are faulty, not as described, or different from your online purchase.
To complete your return, we require a receipt or proof of purchase. Your item must be in original condition, unwashed with labels attached and in original packaging. Used items will not be refunded.
Process for Return, Refund or Exchange
Timeframe for returns and exchanges
Domestic online returns must be initiated within 7 days of receipt of goods. International returns must be initiated within 7 days of receipt of goods.
Return Authorisation and Acceptance
Items returned without our emailed acknowledgement or outside of these timeframes will not be accepted.
Tariffs
Online international orders may attract a tariff due to their country of origin. Any tariffs are applied automatically at point of purchase and are non-refundable if the item is returned.
Return Shipping & Postage Costs
Customers pay return postage unless items are damaged, faulty, or incorrect, in which case return shipping is covered by us.
Outcome
After we receive and inspect your item, we'll email you about your refund, exchange or credit status.
If approved:
- your refund will be processed to your original payment method within 10 business days, (depending on your bank).
- a store credit or exchange will be issued and/or a new order processed
TO MAKE A RETURN
- Please email info@tiffanytreloar.com.au with your order number and the item you wish to return within 48 hours after receiving your purchase.
- Once approved, we will email you a return acknowledgment. Approvals are not processed on weekends or public holidays.
- Return the item with its original packaging and order number using Australia Post (or preferred postage service in your country).
- Email your tracking number and order number to info@tiffanytreloar.com.au
- Retain postage receipt as proof of purchase and postage, as will are not liable for lost or damaged goods.
Return post to: Tiffany Treloar: Shop6b, 268 Flinders Lane, Melbourne. Victoria AUSTRALIA 3000
