Tiffany Treloar is committed to providing exceptional customer service and quality products. Please review the changes to our policy before you buy, we want you to be satisfied with your purchase.
Updated 25-02-2026
We want to help you make informed decisions when shopping with us.
We are committed to providing a clear and fair return and exchange policy that recognises the unique aspects of both in-store and online shopping.
Our revised policy clearly outlines the procedures and eligibility for returns, exchanges, and store credits for both in-store and online purchases.
What You Need to Know
If there's an issue with your purchase, contact us upon receipt of your goods. To return an item you must initiate the process within 7 days.
You can request a refund, exchange, or credit if items are faulty, not as described, or different from your online purchase.
Items for return must be in original condition, unwashed with labels attached and in original packaging. Used items will not be refunded.
What is eligible for return, refund, or exchange
Full-price Items purchased IN-STORE: Customers may request an exchange or store credit within seven days; refunds for change of mind are not offered.
Sale Items purchased IN-STORE are considered final and cannot be returned, refunded or exchanged.
Full-price Items purchased ONLINE: Items can be returned within 7 days of delivery, for a store credit or a refund, minus *P&H.
Sale items purchased ONLINE: Sale items up to 49% off can be returned for store credit, minus *P&H. Items 50% off or more are final sale—no returns, exchanges, or credits.
Change a size, please
contact us with your request. If the exchange size is available please return the item.
Customers must cover the *P&H costs for sending the replacement size.
Return Postage Costs
Customers pay return postage unless items are damaged, faulty, or incorrect, in which case return shipping is covered by us.
*P&H (Postage and Handling)– our postage and handling cost of $18 for Australia, $35 for NZ and $50 Internationally.
Please use registered post and retain proof of purchase, as we are not liable for lost or damaged returns.
Outcome
After we receive and inspect your item, we'll email you about your refund, exchange or credit status.
If approved:
- your refund will be processed to your original payment method within 10 business days, (depending on your bank).
-
a store credit or exchange will be issued and/or a new order processed
