FAQs
Do I need to set up an account to make a purchase?
No, you can make an online purchase as a guest.
I've forgotten my password. What should I do?
In the Log In section, click on Forgot Your Password? You will then be asked to enter your email address. A new password will be sent to your email address with which you can log in to your account. You can update or change your password at anytime in your account.
What payment methods does Tiffany Treloar accept?
Payment can be made with Visa or Mastercard. Alternatively you can contact info@tiffanytreloar.com.au for direct deposit banking details.
Is it safe to use my credit card online at Tiffany Treloar?
When purchasing from Tiffany Treloar your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support service at info@tiffanytreloar.com.au
What currency is the transaction made in?
All transactions are processed in Australia Dollars (AUD).
How much duties and taxes will I have to pay?
Duties and taxes will be charged to the purchaser.
How do I know if an item is in stock?
Items that are completely out of stock will say 'SOLD OUT'. Sizes which are out of stock will have a CROSS in the size box.
What happens if a product I want is out of stock
Some items are available for reorder and will show an option to register for BACK-IN-STOCK. Select your size, then enter your email and register.
We will email you when it becomes available with a link to purchase. If you no longer require the product, it will go into our store.If an item is listed on the website as out of stock, you can email info@tiffanytreloar.com.au to make an enquiry as to when and if more stock is expected.
In the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Does Tiffany Treloar have seasonal sales?
On occasion, Tiffany Treloar will have a sale. If you have purchased an item that is now on sale, we will gladly offer a price adjustment if the original date of shipment is within 7 days of the sale offering.
Can I returning a sale item?
Goods that are on sale can be returned for a store credit ONLY less the shipping cost.Sale items over 60% off can not be returned, refunded, exchanged or credited.
How will I know you received my order & when will payment be deducted?
You will receive a confirmation email upon receipt of your order. Payment will be processed at this time.
What packaging will my order be shipped in?
Your order will be shipped in tissue paper to protect the product as well as a waterproof plastic satchel to prevent water damage.
Can I track my order?
You will be notified via email upon dispatch of your order. Deliveries within Australia will be sent via Express Post satchels and an email will be sent to you with the tracking number. International order details will be emailed to the customer and include a tracking number.
Do I need to sign for my order?
International deliveries require a signature upon delivery. You may wish to provide a work address to ensure you can sign for delivery when the shipment arrives.
Where is my order?
In the case that your order has not arrived within the outlined timeframe, please email info@tiffanytreloar.com.au immediately. If an incorrect address has been provided, Tiffany Treloar cannot be held responsible for the lost goods. Please take care when providing your details to ensure that information you provide to us is accurate and correct. We will make every reasonable effort to retrieve the missing goods and get them to you.
I just received my delivery and the item is faulty.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please go to Returns Policy to proceed with a return.
Will I be refunded the full value of my order?
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.
Is my personal information kept private?
Tiffany Treloar understands that you are placing your trust in us when supplying your details. We respect that trust and we are committed to protecting your privacy.
Your rights to privacy are also protected under the law.
We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.
This information is only used by Tiffany Treloar. We do not share, sell or trade any personal information gathered from you online.
If you do not wish to receive information about special offers, events and sales please uncheck the box in your account profile or email info@tiffanytreloar.com.au.
Tiffany Treloar uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Tiffany Treloar only last while you are browsing our website.
Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP” address and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record you IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.