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Returns and Exchanges

RETURNS and EXCHANGES POLICY

Please choose carefully.

Goods that are full price can be returned for a full refund less the shipping cost.

Goods that are on sale can be returned for a store credit ONLY less the shipping cost.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. 


Returns and exchanges will not be accepted without a Return Authorisation Number.

 

HOW TO MAKE A RETURN

  1. Email info@tiffanytreloar.com.au and request a Return Authorisation Number within 48 hours of receiving your order.  
  2. Upon approval of the return or exchange, you will be emailed a Return Authorisation Number.
  3. Write the Return Authorisation Number on the original receipt and include in package with returned items.
  4. Please send the tracking number for the return to info@tiffanytreloar.com.au. 

Arrange shipment to:

Tiffany Treloar:  268 Flinders Lane, Melbourne. Victoria  AUSTRALIA  3000

You will be notified via email once your return has been received and processed.

Domestic returns and exchanges are accepted within 14 days of the dispatch date and International returns and exchanges within 28 days.  Items returned without an authorisation number or outside these time frames will not be accepted.

Items for return must be in original condition, unwashed with labels attached and in original packaging. We do not accept items with any indication of having been used. In such cases, NO REFUND will be given. 
 
Tiffany Treloar will happily exchange an item for the same item in a different size, subject to availability.  
 
If a different garment is desired, a store credit will be issued and a new order processed.

If you have purchased an item that is now on sale, we will gladly offer a price adjustment if the original date of shipment is within 7 days of the sale offering. 
 
It is advisable to send returned items by registered post and keep your proof of purchase certificate, as we cannot be responsible for goods lost or damaged in transit. 

Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.  

If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any duties and taxes. Please note that card refunds may take up to 10 business days for your bank to complete, depending on the bank’s processing time.  
 
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please email info@tiffanytreloar.com.au immediately.