Terms and Conditions
CUSTOMER SERVICE POLICY
Tiffany Treloar is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2 - 12 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All of our prices are in Australia dollars (AUD) and transactions will be processed in Australian dollars (AUD).
LAY-BY TERMS AND CONDITIONS
Tiffany Treloar offers a standard six week lay-by arrangement. Customers may enter a lay-by arrangement by paying a 20% deposit of the total amount of the purchase at the time of purchase. Payment must be made at 14-day intervals (at a minimum) with the final balance being paid at the end of the six week period. At this time, the customer can receive the goods.
Sale items cannot be placed on lay-by.
Should the customer wish to cancel the lay-by at any time during the six week lay-by period, all monies received from the customer will be refunded and the goods reinstated for sale.
Tiffany Treloar may cancel a customer lay-by if:
a) the customer has defaulted on payments and the six week lay-by period has expired, or
b) if the goods are no longer available due to circumstances outside our control.
If Tiffany Treloar cancels a customer lay-by, any payments made by the customer up until the cancellation time, will be refunded.
SHIPPING and DELIVERY POLICY
DELIVERY WITHIN AUSTRALIA
Tiffany Treloar delivers products Australia wide using Australia Post.
Orders are dispatched within 2 business days and shipping times are estimated between 1-5 business days depending on your location within Australia.
Our default option is PARCEL POST: Delivery time estimate 1-5 business days and includes tracking.
All orders over $200 are shipped for free using PARCEL POST.
Orders under $200 are charged $14 and shipped using PARCEL POST.
Expedite your order for a fee of $20 by choosing EXPRESS POST: Delivery time estimate 1-3 business days and includes tracking.
DELIVERY OUTSIDE AUSTRALIA
International shipping rates are calculated by weight and destination zone, generally a flat rate of $50 is applicable. Orders are dispatched within 2 business days and shipping times are estimated at between 10 - 12 business days.
International order information will be emailed to the customer and include a tracking number.
It is the responsibility of the purchaser to pay any duties and taxes assessed by the destination country.
RETURNS and EXCHANGES POLICY
Please choose carefully.
Goods that are full price can be returned for a full refund less the shipping cost.
Goods that are on sale can be returned for a store credit ONLY less the shipping cost.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
HOW TO MAKE A RETURN
Tiffany Treloar: 268 Flinders Lane, Melbourne. Victoria AUSTRALIA 3000
You will be notified via email once your return has been received and processed.
Domestic returns and exchanges are accepted within 14 days of the dispatch date and International returns and exchanges within 28 days. Items returned without an authorisation number or outside these time frames will not be accepted.
Items for return must be in original condition, unwashed with labels attached and in original packaging. We do not accept items with any indication of having been used. In such cases, NO REFUND will be given.
If you have purchased an item that is now on sale, we will gladly offer a price adjustment if the original date of shipment is within 7 days of the sale offering.
Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any duties and taxes. Please note that card refunds may take up to 10 business days for your bank to complete, depending on the bank’s processing time.
TIFFANY TRELOAR PTY LTD
© Tiffany Treloar 2015