Terms and Conditions
CUSTOMER SERVICE POLICY
Tiffany Treloar is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2 - 12 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All of our prices are in Australia dollars (AUD) and transactions will be processed in Australian dollars (AUD).
SHIPPING and DELIVERY POLICY
DELIVERY WITHIN AUSTRALIA
Tiffany Treloar delivers products Australia wide using Australia Post EXPRESS POST SATCHELS. All orders over $150 are shipped for free. Orders under $150 a flat rate of $12 is charged for every order regardless of quantity within Australia.
DELIVERY OUTSIDE AUSTRALIA
International shipping rates are calculated by weight and destination zone. Orders are dispatched within 2 business days and shipping times are estimated at between 10 - 12 business days.
International orders require a signature upon delivery but are not trackable. We have selected this service to be able to provide our international customers with a competitive shipping price, however we are happy to arrange a trackable courier service for you if required (this will incur an additional fee).
RETURNS and EXCHANGES POLICY
Please choose carefully.
Goods that are full price can be returned for a full refund less the shipping cost.
Goods that are on sale can be returned for a credit ONLY less the shipping cost.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
HOW TO MAKE A RETURN
Tiffany Treloar: 191 Flinders Lane, Melbourne. Victoria AUSTRALIA 3000
You will be notified via email once your return has been received and processed.
Domestic returns and exchanges are accepted within 14 days of the dispatch date and International returns and exchanges within 28 days. Items returned without an authorisation number or outside these time frames will not be accepted.
Items for return must be in original condition, unwashed with labels attached and in original packaging. We do not accept items with any indication of having been used. In such cases, items will be returned to the purchaser.
If you have purchased an item that is now on sale, we will gladly offer a price adjustment if the original date of shipment is within 7 days of the sale offering.
Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any duties and taxes. Please note that card refunds may take up to 10 business days for your bank to complete, depending on the bank’s processing time.
TIFFANY TRELOAR PTY LTD
© Tiffany Treloar 2015