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Tiffany Treloar is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2 - 12 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
We accept the following payment methods
Credit Cards: Visa, Mastercard, Amex & JCB.
Lay-By: We offer a standard six week lay-by arrangement requiring a 20% deposit.
Direct Deposit: contact info@tiffanytreloar.com.au for direct deposit banking details.
WE DO NOT offer Zip Pay or Afterpay at this time.
Tiffany Treloar offers a standard six week lay-by arrangement. Customers may enter a lay-by arrangement by paying a 30% deposit of the total amount of the purchase at the time of purchase. Payment must be made at 14-day intervals (at a minimum) with the final balance being paid at the end of the six week period. At this time, the customer can receive the goods.
Sale items cannot be placed on lay-by.
Should the customer wish to cancel the lay-by at any time during the six week lay-by period, all monies received from the customer will be refunded and the goods reinstated for sale.
Tiffany Treloar may cancel a customer lay-by if:
a) the customer has defaulted on payments and the six week lay-by period has expired, or
b) if the goods are no longer available due to circumstances outside our control.
If Tiffany Treloar cancels a customer lay-by, any payments made by the customer up until the cancellation time, will be refunded.
DELIVERY WITHIN AUSTRALIA
Tiffany Treloar delivers products Australia wide using Australia Post.
Orders are dispatched within 2 business days and shipping times are estimated between 1-5 business days depending on your location within Australia.
Our default option is PARCEL POST: Delivery time estimate 1-5 business days and includes tracking.
All orders over $200 are shipped for free using PARCEL POST.
Orders under $200 are charged $14 and shipped using PARCEL POST.
Expedite your order for a fee of $30 by choosing EXPRESS POST: Delivery time estimate 1-3 business days and includes tracking.
DELIVERY OUTSIDE AUSTRALIA
For all purchases sent outside Australia we use Australia Post and it's nominated partners.
International shipping rates are calculated by weight and destination zone, generally a flat rate of $50 is applicable. Orders are dispatched within 2 business days and shipping times are estimated at between 10 - 12 business days.
International order information will be emailed to the customer and include a tracking number.
It is the responsibility of the purchaser to pay any duties and taxes assessed by the destination country.
Goods that are FULL PRICE can be returned for a FULL REFUND, less the shipping cost.
Goods that are on SALE can be returned for a STORE CREDIT ONLY, less the shipping cost.
NO RETURN, REFUND, EXCHANGE or STORE CREDIT on sale goods reduced by 60% or more.